Privacy Policy

We collect personal information that you voluntarily provide to us, as well as information collected automatically when you interact with our website and services. Information you provide directly includes: • Full name, email address, phone number, and company name when submitting contact forms or enquiry requests. • Business details (company name, industry, size) when requesting a proposal or consultation. • Correspondence records when you contact us by email, phone, or live chat. Information collected automatically includes: • IP address, browser type, operating system, and device identifiers. • Pages visited, time spent on pages, referral sources, and click paths. • Cookies and similar tracking technologies (see Section 5 for details). We do not collect sensitive personal data such as government identification numbers, financial account details, health information, or biometric data through this website.

We use the information we collect for the following purposes: • To respond to your enquiries and provide the services you request. • To send service-related communications, including proposals, confirmations, and updates. • To improve our website, services, and user experience based on usage analytics. • To send marketing communications where you have opted in or where we have a legitimate interest. • To comply with legal obligations under applicable Indian and international law. • To detect, investigate, and prevent fraudulent or unauthorised access. We process your data on the following legal bases under applicable data protection law: contractual necessity, legitimate interests, consent (where explicitly obtained), and compliance with legal obligations.

We do not sell, trade, or rent your personal information to third parties for their own marketing purposes. We may share your information in the following limited circumstances: • Service providers: Trusted third-party vendors who assist us in operating our website and delivering services (e.g., email delivery, analytics, hosting). These parties are contractually bound to protect your data and may not use it for their own purposes. • Business transfers: In connection with a merger, acquisition, or sale of all or part of our business assets, your information may be transferred to the acquiring entity. • Legal compliance: When required by law, regulation, court order, or government authority, or to protect the rights, property, or safety of Arqueiro, our clients, or the public. • Professional advisors: Lawyers, accountants, and auditors acting in their professional capacity. When sharing data internationally, we ensure appropriate safeguards are in place in accordance with applicable data protection frameworks.

We retain personal information for as long as necessary to fulfil the purposes described in this Policy, or as required by law. • Enquiry and contact data: Retained for up to 3 years from last interaction unless you request deletion. • Client operational data: Retained for the duration of the service engagement plus 7 years for legal and accounting purposes. • Analytics data: Retained in aggregated, anonymised form for up to 24 months. • Marketing consent records: Retained until withdrawn, plus 3 years. When personal data is no longer required, we securely delete or anonymise it.

Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather analytics. Essential cookies are required for the website to function correctly and cannot be disabled. Analytics cookies help us understand how visitors interact with our website. We use tools such as Google Analytics, which may process data on servers outside India. These analytics are used only in aggregated form. You may control cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of some website features. We do not use cookies to serve third-party targeted advertisements.

Depending on your jurisdiction, you may have the following rights regarding your personal data: • Right to access: Request a copy of the personal data we hold about you. • Right to rectification: Request correction of inaccurate or incomplete personal data. • Right to erasure: Request deletion of your personal data where no overriding legal grounds exist for continued processing. • Right to restrict processing: Request that we limit how we use your data in certain circumstances. • Right to object: Object to processing based on legitimate interests or for direct marketing. • Right to data portability: Receive your data in a structured, commonly used, machine-readable format. • Right to withdraw consent: Withdraw consent at any time where processing is based on consent. To exercise any of these rights, contact us at support@arqueirosolutions.com. We will respond within 30 days and may need to verify your identity before processing your request.

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encrypted data transmission (TLS/SSL), access controls, and regular security reviews. No method of transmission over the internet or electronic storage is entirely secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee absolute security. In the event of a data breach affecting your rights or freedoms, we will notify you and relevant authorities as required by law.

Our website may contain links to third-party websites, services, or resources. We are not responsible for the privacy practices or content of those external sites. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies solely to information collected by Arqueiro Info Solutions (OPC) Pvt Ltd.

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has provided us with personal data, we will take steps to delete such information promptly.

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Effective Date" at the top of this page. We encourage you to review this page regularly. Your continued use of our website following any updates constitutes acceptance of the revised Policy.

For any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact: Arqueiro Info Solutions (OPC) Pvt Ltd 34 SF, Office No 3, Corner Market, Malviya Nagar, New Delhi, Delhi, India – 110017 Email: support@arqueirosolutions.com Phone: +1 (888) 815-2485 We will make every effort to resolve your concerns promptly and fairly.