Terms of Service

By accessing or using the website at arqueirosolutions.com or any service offered by Arqueiro Info Solutions (OPC) Pvt Ltd ("Arqueiro", "we", "us", "our"), you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree to these Terms, please do not use our services. These Terms apply to all visitors, clients, partners, and others who access or use our services. Arqueiro reserves the right to update these Terms at any time. Your continued use of our services constitutes acceptance of any revised Terms.

Arqueiro provides the following categories of professional services: • Travel Technology: GDS API integration, booking engine development, CRM systems, and travel platform architecture. • IT & Web Engineering: Custom software development, API integration, AI agent deployment, and cloud infrastructure. • Business Process Outsourcing (BPO): Outsourced support floors, travel sales teams, account management, and quality assurance. • Performance Marketing: Google Ads, Meta advertising, campaign management, and digital growth programmes. The specific scope, deliverables, timelines, and fees for each engagement are defined in a separate Statement of Work (SOW) or service agreement executed between Arqueiro and the client.

When you engage Arqueiro's services or create an account on any platform we operate, you agree to: • Provide accurate, current, and complete information as requested. • Maintain the security of your login credentials and immediately notify us of any unauthorised access. • Use our services only for lawful purposes and in compliance with applicable laws and regulations. • Not attempt to disrupt, damage, or gain unauthorised access to our systems, networks, or data. • Not use our services to transmit harmful, offensive, fraudulent, or misleading content. You are solely responsible for all activities conducted under your account. Arqueiro is not liable for any loss or damage arising from your failure to maintain account security.

Payment terms specific to your engagement are outlined in the applicable SOW or service agreement. General payment terms are as follows: • Invoices are payable within 30 days of issuance unless otherwise agreed in writing. • Late payments may incur interest at a rate of 1.5% per month on outstanding amounts. • All fees are exclusive of applicable taxes (including GST), which will be added where required by law. • Arqueiro reserves the right to suspend services for accounts with overdue balances. • Refunds, if applicable, are governed by the terms of the specific service agreement and are not automatically granted. Disputes regarding invoices must be raised in writing within 14 days of receipt. Undisputed portions of invoices remain payable.

All content, branding, code, designs, and materials created by Arqueiro and published on our website are the exclusive intellectual property of Arqueiro Info Solutions (OPC) Pvt Ltd, protected by Indian and international copyright, trademark, and intellectual property law. You may not reproduce, distribute, modify, or create derivative works from any Arqueiro content without prior written consent. Regarding client deliverables: Upon full payment of all outstanding fees, Arqueiro grants the client a non-exclusive licence to use deliverables as specified in the relevant SOW. Unless otherwise agreed in writing, Arqueiro retains ownership of underlying frameworks, libraries, methodologies, and proprietary tools used in the development process. Client-provided materials (logos, content, data) remain the intellectual property of the client, and the client grants Arqueiro a licence to use such materials solely to perform the contracted services.

Both parties acknowledge that in the course of an engagement, each may receive or have access to confidential information belonging to the other party. Each party agrees to: • Hold all confidential information in strict confidence. • Not disclose confidential information to third parties without prior written consent. • Use confidential information solely for the purpose of fulfilling obligations under the applicable service agreement. • Return or destroy confidential information upon request or upon termination of the engagement. Confidential information does not include information that is publicly available, independently developed, or lawfully received from a third party without restriction. These confidentiality obligations survive the termination of any service agreement for a period of 5 years.

Arqueiro warrants that our services will be performed with reasonable skill and care by qualified professionals. Arqueiro does not warrant that our services will be error-free or uninterrupted. TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR WEBSITE AND SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. We do not warrant the accuracy or completeness of any information on our website. Arqueiro is not responsible for decisions made by clients based on information provided on the website or in marketing materials.

To the fullest extent permitted by applicable law, Arqueiro's total cumulative liability to any client for any claims arising from or related to a service engagement shall not exceed the total fees paid by the client in the 3 months immediately preceding the event giving rise to the claim. In no event shall Arqueiro be liable for: • Indirect, incidental, consequential, or punitive damages. • Loss of profits, revenue, data, goodwill, or business opportunity. • Damages arising from client's misuse of our deliverables or services. Some jurisdictions do not allow certain limitations of liability. In such cases, Arqueiro's liability is limited to the greatest extent permitted by law.

Either party may terminate a service engagement by providing written notice as specified in the applicable SOW or service agreement. Arqueiro may immediately suspend or terminate access to services if: • You breach any provision of these Terms or your service agreement. • You fail to pay outstanding invoices after a 14-day cure period. • Continued provision of services would violate applicable law. Upon termination, your right to use the services ceases immediately. Obligations relating to payment, confidentiality, intellectual property, and limitation of liability survive termination.

These Terms and any disputes arising hereunder are governed by the laws of India, without regard to conflict of law principles. The courts of New Delhi, India shall have exclusive jurisdiction over any disputes. In the event of a dispute, both parties agree to first attempt resolution through good-faith negotiation. If unresolved within 30 days, disputes shall be submitted to arbitration under the Arbitration and Conciliation Act, 1996 (India), with the seat of arbitration in New Delhi. The arbitration shall be conducted in English by a sole arbitrator mutually agreed upon by the parties. The arbitrator's decision shall be final and binding.

Entire Agreement: These Terms, together with any applicable SOW, constitute the entire agreement between you and Arqueiro regarding the subject matter hereof and supersede all prior agreements and understandings. Severability: If any provision of these Terms is found to be unenforceable, that provision will be modified to the minimum extent necessary, and the remaining provisions will continue in full force. Waiver: Failure to enforce any provision of these Terms does not constitute a waiver of that provision. Assignment: You may not assign your rights or obligations under these Terms without Arqueiro's prior written consent. Arqueiro may assign its rights to an affiliate or in connection with a merger or acquisition. Force Majeure: Arqueiro is not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, government actions, power outages, or internet disruptions.

For questions regarding these Terms, please contact: Arqueiro Info Solutions (OPC) Pvt Ltd 34 SF, Office No 3, Corner Market, Malviya Nagar, New Delhi, Delhi, India – 110017 CIN: U74999DL2019OPC357709 Email: support@arqueirosolutions.com Phone: +1 (888) 815-2485